FAQ

Yes. You can place an order as a guest with no obligation to create an account. We do recommend that you create an account, however, if you’d like to check your order history and have your shopping basket items and payment details saved for next time. It’s quick and easy to create an account. 

This is automatically sent to your email address when you place an order. If you haven’t received your order confirmation within 24 hours, please get in touch at sales@sulindamusic.com just in case there’s a problem with your order. Please check your mailbox’s spam or junk folder before contacting in case the order confirmation has been diverted there.

There is only a short amount of time between when you place your order and when we start processing it. If you contact us straight away after ordering, via sales@sulindamusic.com, we may be able to cancel your order before it’s processed. If not, we’ll despatch your order and then you can return it to us if you wish upon receiving it.

Orders that require shipping within the UK will be delivered within three to five working days, depending on your location. More remote areas may need an extra time for delivery.

All pianos are professionally checked before sale and are in perfect working order. Since these are used instruments, there will usually be some marks and scratches here and there consistent with age. This is always showed on photos and video 

If you expect a perfect condition unmarked piano, you should probably consired buying a brand new piano at much higher price.

We ship within mainland United Kingdom only. We do not ship abroad or to Northern Ireland. We do not ship to Islands and Higlands as well.

Used pianos are delivered with specialised movers of heavy and bulky items at a cost of £70. These can also be collected from our warehouse free of charge.

You can absolutely return your item to us, within 14 days after your order,.

You will however need to cover return courier charge of £70

It is very important to check all the photos and demo videos of the piano that you select for purchase. Pianos are bulky and heavy and therefore expensive to transport. Returning a piano is always a big hassle for all parties involved. All pianos are professionally chekced before sale and are in perfect working order. Since these are used instruments, they will usually be some marks and scratches here and there and this is always showed on photos and video 

Please contact us via sales@sulindamusic.com. Providing the return is within the 14-day cancellation period, we will issue you with a return note by email. You need to print this off and attach it to the packaging of the product when returning it to us. For used pianos, return postage needs to be covered by the buyer.

In the rare event that your order arrives damaged or faulty, please take photos of the product in question and email our customer service team via sales@sulindamusic.com with the details. We’ll respond within 48 hours.